Delivery and Returns Policy

Delivery Information

At EDS Memorabilia, we strive to ensure that your orders are delivered promptly and securely. Below are our standard delivery terms:

• Standard Delivery: Our standard delivery service ensures that your order will arrive within 3-5 business days from the date of dispatch.
• Delivery Charges: The cost of delivery will be calculated at checkout based on the size and weight of your order as well as the delivery destination.
• Dispatch Times: Orders placed before 2 PM (Monday to Friday) will be dispatched on the same day. Orders placed after 2 PM or on weekends/public holidays will be dispatched on the next working day.
  
  

Returns Policy

We hope that you are delighted with your purchase. However, if you need to return an item, our returns policy is as follows:

• Change of Mind: If you change your mind about your purchase, you can return the item(s) within 28 days of receiving your order. The item(s) must be returned in their original condition, unused, and with all packaging and tags intact.
• Faulty or Damaged Items: If you receive a faulty or damaged item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including the cost of return postage.
• Return Process:
  1. Contact our customer service team to inform us of your return.
  2. Repackage the item(s) securely.
  3. Include your order number and a brief note explaining the reason for the return.
  4. Send the item(s) to the address provided by our customer service team.
• Refunds: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
  
  

Contact Us

If you have any questions about our delivery and returns policy, please contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number].